Customer Service

Shipping & Delivery

We are happy to ship your orders wherever you are, with delivery cost only 5 €. Special Offer: FREE DELIVERY Over 50 € 

Returns & Replacements

Spirit Green good energy jewels and items are meant to give you joy and happiness. If, for any reason you do not feel happy with your purchase, we are absolutely willing to take it back. This is our policy, as long as our obligation, regarding the Consumer Protection (Distance Selling) Regulations 2000 (DSRs).

You just have to give us written notice within seven working days of receipt. You can do so by sending us an email to support@spiritgreen.co.uk, giving us the reason why you return the item. We do care.

You are not obligated to sent the item in its original packaging. However, we do ask you to wrap it up with care, to stay unharmed during its return. As soon as we receive the item and make sure it is at its original state, we will give you a full refund, including the shipping cost, within 30 days. If you prefer a replacement instead of a return, we will sent you the new item, and give you back the shipping cost for the first item you have returned.

Orders

All orders are shipped within 2 working days. As long as your personal item is shipped, we will be glad to sent you a notification mail.

Spirit Green good energy jewels and decorative tree are made only by hand with natural materials and minerals. For that reason, every item is unique and there may be slight differences between items of the same kind. The stones' colors may as well verify from stone to stone.

LifeTime Support

Spirit Green cares about your relationship with your good energy item. We want you to keep it for many many years. That's why we offer you LifeTime Support. If your item has an accident or a part brakes down, we are available to fix it for free. You just have to notify us by email at support@spiritgreen.co.uk, and send us the item. You will be charged only with the shipping costs.

If the item is beyond repair, we will have to sent it back to you as it is, or we can make you an offer for replacement.

Authenticity

All Spirit Green good energy jewels and items are accompanied by the Spirit Green Label. This is their Mark of Authenticity. Any product that lucks the Label is not a genuine Spirit Green Item. If you find one, please contact us.

Payment

We accept Visa, MasterCard, VisaElectron, Maesto. You can also use Paypal for your payment.

Privacy Policy

Spirit Green respects and protects your privacy. We are, under no circumstances, about to share, publish or give away your personal data. This is our policy, as long as our obligation regarding the International Laws.

Spirit Green uses private information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) only to process and ship your order.

We will use your email address to inform you about our new products and offers only if you subscribe to our newsletter. If you unsubscribe we will immediately remove your email address from our list.

If you are under 16 years old, you are required to use our Website only at your parents' or your legal adult guardian' presence.